Forgotten your password

You can sort this out yourself, any time, without the office.

For the crew, on a phone 2 min read Updated 29 Oct 2026

Setting a new password

On the sign-in screen, tap Forgotten your password? under the sign-in button.
Type your email address.
A link arrives by email within a few minutes. Open it on your phone.
It opens Set a new password. Type your new password twice and save it.

Once it’s saved you’re straight in — and signed out anywhere else you were signed in, in case somebody else had your old password.

The link only works once, and only for a short while. If it’s gone stale, just ask for another. Asking for a new one stops the old one working.

Nothing arrived?

Check the junk or spam folder.
Make sure you typed the email address the office has for you.
Still nothing, or you no longer have that email? Ring the office. They can send you a fresh link, or give you a one-time password that you change the first time you sign in.

Don’t keep guessing. After five wrong tries the account locks for a while. A reset from the office clears the lock.

What the office can do

From your record on Employees, the office can email you a fresh link to choose a new password, or issue a one-time password for an account with no email. Either way you’re signed out everywhere and any lockout is cleared. Nobody in the office ever sees the password you choose.

Asked to sign in again?

That’s normal now and then. Sign in and carry on — nothing you saved is lost. Tick Keep me signed in on this device on your own phone so it happens as rarely as possible.

Still stuck? Ring the office — there’s nothing in the app that somebody there can’t undo. Or contact us.